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Structured Settlement Customer Service

4structures.com LLC has compiled this list of customer service phone numbers for structured settlement annuity companies, because we know how frustrating it can be chase down customer service contacts when you have just a simple task or question.

Do you have a structured settlement annuity and want to change a bank account for direct deposit, change a beneficiary, change an address, report a death or lost the contact information for your structured settlement broker? For the convenience of annuitants, attorneys, claimants and owners of structured settlement annuity contracts. The 4structures.com LLC compiled list includes customer service phone numbers for current and former structured settlement annuity companies and is current as of July 25, 2014.

Current Structured Settlement Annuity Company/ Periodic Payment Reinsurance Company

American General Life Insurance Company 800-288-4088 ext 8006
Berkshire Hathaway Life Insurance Company of Nebraska/ First Berkshire Life Insurance Company 402-916-3395
Liberty Life Assurance Company of Boston 800-451-7065 option 2
Metropolitan Life Insurance Company/ MetLife Insurance Company of Connecticut 800-427-9409
National Indemnity Company 402-916-3395
New York Life Insurance Company 212-576-6243
Pacific Life Insurance Company/ Pacific Life and Annuity Company (All cases pre 1/1/2012; NY cases after 1/1/2012) 888-728-5611
Prudential Insurance Company of America 888-778-8118
United of Omaha Life Insurance Company 800-843-2455
United States Life Insurance Company in The City of New York 800-288-2088 ext 8006
 
Former Structured Settlement Annuity Company
AEGON800-866-0002  Service website
Alexander Hamilton Life800-458-5299
Allstate Life Insurance Company/ Allstate Life Insurance Company of New York 800-840-3870/ 877-690-4092(FAX)
American International Life Assurance Company of New York (post 2000 issue) 800-288-4088 ext 8006
American International Life Assurance Company of New York (pre-2000 issue) 866-221-0418
American Mayflower Life Insurance Company of NY800-432-6631
Athene Annuity Life Assurance Company of New York (formerly Presidential Life Insurance)800-926-7599
Aviva Life and Annuity Company/ Aviva Life and Annuity Company of New York888-285-4332
Canada Life800-879-8271
CGU Life/CGU Life of NY/ CU LIfe/ CU LIfe of NY (see Aviva Life and Annuity or NY subsidiary above)
Commonwealth Life (see AEGON)
CNA/ Continental Assurance877-633-5217
Confederation Life (see Pacific Life & Annuity which services these contracts)
Executive Life Insurance Company of New York (contact Guaranty Association Benefits Company-GABC)800-421-8850
Executive Life Insurance Company/ELIC (Aurora National Life Insurance Company)800-265-2652
F&G Life Insurance Company800-357-8734
Farmers New World877-369-5778
Federal Home Life (see Genworth)
First Colony Life Insurance Company (see Genworth)
GE Capital Assurance/ GE Capital Life Assurance Company of New York800-432-6631
Genworth Life/ Genworth Life of New York800-432-6631
Hartford Life Insurance Company800-678-2282
John Hancock Life Insurance Company (see John Hancock Life Insurance Company (U.S.A.)
John Hancock Life Insurance Company (U.S.A.)/ John Hancock Life Insurance Company of New York 866-275-5477 option 2
Massachusetts Mutual Life Insurance Company888-549-4227
Monumental Life (see AEGON)
Manulife (see right, or John Hancock)800-395-2364
Monarch Life Insurance Company800-654-0050
People's Security Life (see AEGON)
Presidential Life Insurance Company (see Athene Annuity & Life Assurance Company of New York)
SAFECO Life Insurance Company (see Symetra)
Symetra Life Insurance Company 800-796-3872
Transamerica Life (see AEGON)
Travelers Life and Annuity (see Metropolitan Life)
United Pacific Life (see Genworth)
VALIC (see American General)
Voya Financial Group/ Security Life of Denver (formerly known as ING)800-238-6273 option 4
 

IMPORTANT NOTICE: If you have sold a portion of your structured settlement payment rights to a settlement purchaser (a/k/a "cash now pusher") it is possible that the unsold part of your future structured settlement payments are being "serviced" NOT by the annuity issuing life insurance company, but by either (1) the settlement purchaser, (2) a servicing subsidiary of the settlement purchaser or (3) another company, bank of or other financial institution that provides servicing on such transactions.

Structured settlement servicing is necessary primarily because some structured annuity issuing life insurance companies choose not to split annuity payments so the annuitant must transfer ALL of their structured settlement payment rights (i.e. even the unsold portion) to a factoring company or servicing entity.

When structured settlement payments are subject to a servicing agreement following a sale of structured settlement payments for "cash now", you must contact the entity that is servicing your annuity payments, not the annuity issuer. If you have sold multiple times to different companies you may have more than one servicing company.

Investors who have acquired structured settlement payment rights in the structured settlement secondary market should be mindful to determine at the time of purchase, whether they have acquired serviced structured settlement payments and be guided accordingly.


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