4structures.com LLC has compiled this list of customer service phone numbers of structured settlement annuity companies all on one page as a public service, for your convenience. We know how frustrating it can be chase down structured settlement customer service or customer support contacts when you have just a simple task or a question. Note that we are not the insurance company.
1. change a bank account for direct deposit.
2. change a beneficiary.
3. change an address (
note that most settlement agreements state that it is the payee's responsibility to maintain a current address with the annuity issuer)
4. report the death of the annuitant as the beneficiary, administrator or executor of the annuitant's estate; or
5. have you lost the contact information for your structured settlement broker or settlement planner?
For the convenience of annuitants, attorneys, claimants, beneficiaries and owners of structured settlement payment rights, the 4structures.com LLC compiled list includes customer service phone numbers for current and former structured settlement annuity companies and is current as of March 16, 2024. Please be sure to have your contract number handy when you call the service contacts.
Note that over the course of time insurance companies may have merged, been acquired, had name changes or in the case of Executive Life Insurance Company of New York (ELNY), liquidated (in 2013). If there is a company that you are looking for but do not see it on the list please contact us via Click to Call above, or contact us by email. Chances are good that we know the history. Also read note #1 below if you have previously sold any of your payments,
American General Life Insurance Company | 800-288-4088 ext 8006 | |
Berkshire Hathaway Life Insurance Company of Nebraska/ First Berkshire Hathaway Life Insurance Company (NY/NYC cases) | 402-916-3100 | |
Independent Life Insurance Company [Note this is not Independent Life & Accident, which is a different company] | 800-793-0848 | |
Metropolitan Life Insurance Company/ Metropolitan Tower Life/MetLife Insurance Company USA (formerly MetLife Ins Co of CT) | 800-638-2704 | |
National Indemnity Company | 402-916-3100 | |
New York Life Insurance Company | 855-469-5772 | |
Pacific Life Insurance Company (non-New York)/ Pacific Life and Annuity Company (New York only) | 888-728-5611 | |
The Prudential Insurance Company of America | 877-778-8118 | |
United of Omaha Life Insurance Company | 800-843-2455 | |
United States Life Insurance Company in The City of New York | 800-288-4088 ext 8006 | |
USAA Life Insurance Company | 800-531-8722 | |
Former Structured Settlement Annuity Companies | ||
AEGON (being serviced by Alliance One Services Inc. since April 1, 2018) | 800-866-0002 | |
Alexander Hamilton Life | 800-458-5299 | |
Allstate Life Insurance Company (now Everlake Life Insurance Company) | 800-840-3870 | |
Allstate Life Insurance Company of NY (now Wilton ReAssurance Life Insurance Company of New York) email PHS.wiltonre@dxc.com | 800-262-1028 | |
Alpine Life Insurance Company (see Metropolitan Life/Metropolitan Tower-above) | ||
American International Life Assurance Company of New York (post 2000 issue) | 800-288-4088 ext 8006 | |
American International Life Assurance Company of New York (pre-2000 issue) | 866-221-0418 | |
American Mayflower Life Insurance Company of NY (now part of Genworth fanily) | 800-432-6631 | |
Athene Annuity Life Assurance Company of New York (formerly Presidential Life Insurance) | 800-926-7599 | |
Aviva Life and Annuity Company/ Aviva Life and Annuity Company of New York (now Athene) | 888-285-4332 | |
Canada Life (serviced by Protective) | 800-451-7065 option 3 | |
CGU Life/CGU Life of NY/ CU LIfe/ CU LIfe of NY (see Aviva Life and Annuity or NY subsidiary above) | ||
Commonwealth Life ( see AEGON, serviced by Alliance One Services, Inc. since April 1, 2018) | ||
Connectcut General (also CIGNA and Insurance Co. of North America annuities) | 800-704-4973 | |
Confederation Life (see Pacific Life, which services contracts reissued by Pacific in 1995) | ||
Continental Assurance Company (CNA Structured Settlements is Wilcac Life insurance Company since 2014) | 877-633-5217 | |
Executive Life Insurance Company of New York (contact Guaranty Association Benefits Company-GABC) | 800-421-8850 | |
Executive Life Insurance Company/ELIC (Aurora National Life Insurance Company) | 800-265-2652 | |
F&G Life Insurance Company | 800-357-8734 | |
Farmers New World { Note that the number gets you to the annuity department which will transfer you to structured settlements] | 800-238-9671 | |
Federal Home Life (see Genworth) | ||
First Colony Life Insurance Company (see Genworth) | ||
GE Capital Assurance/ GE Capital Life Assurance Company of New York [ see Genworth] | 800-432-6631 | |
Genworth Life/ Genworth Life of New York [ call number follow voice prompts. have contract number] | 800-432-6631 | |
Hartford Life Insurance Company {Now Talcott Resolution Life Insurance Company) | 800-678-2282 | |
John Hancock Life Insurance Company (see John Hancock Life Insurance Company (U.S.A.) | ||
John Hancock Life Insurance Company (U.S.A.)/ John Hancock Life Insurance Company of New York | 866-275-5477 option 2 | |
Lincoln Life Assurance Company of Boston (formerly Liberty Life Assurance Company of Boston) Serviced by Protective Life Insurance Company | 800-451-7065 option 3 | |
Massachusetts Mutual Life Insurance Company | 888-549-4227 | |
MetLife Insurance Company of Connecticut (Now Brighthouse Financial, see Metropolitan Life for svc) | ||
Manulife (see right, or John Hancock) | 800-395-2364 | |
Monumental Life (see AEGON) | ||
Monarch Life Insurance Company | 800-654-0050 | |
People's Security Life (see AEGON) | ||
Presidential Life Insurance Company (see Athene Annuity & Life Assurance Company of New York) | ||
SAFECO Life Insurance Company (see Symetra) | ||
Symetra Life Insurance Company | 800-796-3872 | |
Transamerica Life ( see AEGON, serviced by Alliance One Services Inc. since April 1, 2018) | ||
Travelers Life and Annuity (Now Brighthouse Financial, see Metropolitan Life for svc) | ||
United Pacific Life (see Genworth) | ||
VALIC (see American General) | ||
Voya Financial Group/ Security Life of Denver (formerly known as ING) | 800-238-6273 option 4 | |
William Penn Life Insurance Company of New York | 516-794-3700 | |
We encourage you to make use of Electronic Funds Transfer (EFT). You don't have to wait for a check to clear. With recent cutbacks in U.S. mail service EFT is the way to go.
If you have sold some of your structured settlement payments to a settlement purchaser, it is possible that the unsold part of your future structured settlement payments is being "serviced" NOT by the annuity issuing life insurance company, but by either (1) the settlement purchaser, (2) a servicing subsidiary of the settlement purchaser or (3) another company, bank of or other financial institution that provides servicing on such transactions. Some of the common servicing companies are (or have been) Happy State Bank d/b/a Goldstar, Security Title and Sutton Park Capital.
Structured settlement servicing is necessary primarily because some structured annuity issuing life insurance companies choose not to split annuity payments so the annuitant must transfer ALL of their structured settlement payment rights (i.e. even the unsold portion) to a factoring company or servicing entity. When structured settlement payments are subject to a servicing agreement following a sale of structured settlement payments for "cash now", you must contact the entity that is servicing your annuity payments, not the annuity issuer. If you have sold multiple times to different companies you may have more than one servicing company. It's a pain in the bum for sure, but it's a consequence of selling.
Investors who have acquired structured settlement receivables (structured settlement payment rights) in the structured settlement secondary, or tertiary market), should be mindful to determine (at the time of purchase), whether they have acquired serviced structured settlement payments and be guided accordingly. If you have invested in structured settlement receivables that are being serviced, you may need to direct all of your questions to the payment servicing company and not the annuity issuer. It can be confusing for some people.
For investors it's not as simple as it would be if you had bought a regular annuity and would be able to interface with the annuity issuing life insurance company directly. Here you didn't buy an annuity (no matter what the salesperson told you). You bought structured settlement receivables. One of the documents investors sign is a Receivables Purchase Agreement. We recommend that you carefully document the details and contacts along with your instructions should you become incapacitated and your final instructions.
(e.g. 30 years certain and life), this is a reminder that Allstate had a peculiar way of issuing contracts. While other companies issue a single contract, Allstate actually issued two policies, an A policy and a B policy with the same contract number. One of these contracts was for guaranteed lump sums or certain payments and the other for lifetime payments. Occasionally there has not been a seamless transition. In 2015 during the course of assisting an Allstate annuitant who found us on the Internet, we learned that Allstate had outsourced its customer service to a call center in the Philippines. Unfortunately, in our opinion, because the Allstate call center employees were not servicing the accounts prior to 2013 and thus not familiar with the history of Allstate structured settlements, it led to the Allstate call center employees disseminating inaccurate information. Fortunately we were able to correct for the insured quickly, by making multiple calls to the Allstate home office until we found someone who knew the history. Because the Allstate New York and non-New York entities were divested as of 2021, you may run into the same issue. Make sure you keep a copy of your Allstate contract(s) and settlement paperwork in a safe, secure, fireproof and waterproof place.
Independent Life & Accident was a life insurance company that issued debit life insurance primarily in the Southeastern United States, that was acquired by American General in 1997. Independent Life & Accident Company is often confused with Independent Life Insurance Company because of the similar name. We've fielded hundreds of calls from relatives who
What is/was Debit Life Insurance?
The death benefits for these policies were minimal, typically $1,000 or less, and the payments (premiums) each week, usually a few dollars, were paid by cash. Debit Life Insurance was also known as "Industrial Life insurance" or "Street Life Insurance". The agent who sold such policies was sometimes referred to as a debit agent or colloquially as the "tally man". The book carried by the debit agent as they walked door-to-door contained a list of their customers' names and addresses, the customer's policy death benefit amount, their weekly premium amount, and how much money had been collected. Source: JoinCake.com
Independent Life & Accident Company did not issue structured settlement annuities!
Just mouse over the name of the Insurance Company below and CLICK
CIGNA (Connecticut General, Insurance Company of North America)
Corebridge (includes American General, United States Life Ins. Co. in the City of New York, VALIC- Click link and scroll down for forms)
John Hancock Life Insurance Company
Independent Life Insurance Company
Metropolitan Tower Life/Metropolitan Life Insurance Company
New York Life Insurance Company Structured Settlement Service Central
Pacific Life Insurance Company/ Pacific Life & Annuity Company
#structuredsettlementservice #structuredsettlementcustomerservice #structuredsettlementchangeofbeneficiary #Ihaveastructuredsettlement #changeofaddressstructuredsettlement #industriallifeinsurance #structuredsettlementadministration #whodoyoucall #needaform
This web site is not endorsed by, directly affiliated with, maintained, authorized, or sponsored by any insurance or other company referenced herein. All products, services and company names are the registered trademarks of their original owners. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association, sponsorship or endorsement between the trademark holder and the operators of this web site.
Last updated April 23, 2024
4structures.com, LLC
The Structured Settlements and Settlement Planning Company
43 Harbor Drive, #309 Stamford, CT 06902 USA
888-325-8640
646-849-1588
New York City (Manhattan, Bronx, Brooklyn, Queens, Staten Island), Westchester(NY), Nassau County (NY) , Suffolk County on Long Island (NY), Albany County (NY), Oswego County (NY), Steuben County (NY), Broome County (NY), Onondaga County (NY), Monroe County (NY), Fairfield County (CT), New Haven County (CT), Hartford County (CT) New London County (CT), Tolland County (CT), Litchfield (CT), Middlesex (CT) , Bergen County (NJ), Middlesex County (NJ), Ocean County (NJ)
Structured Settlement Experts and Settlement Planning Consultants for settlements from claims or lawsuits arising out of Aviation accidents, Medical Malpractice, settlements involving Serious Personal Injury, Wrongful Death, Wrongful Incarceration, Employment, Civil Rights, Discrimination of any type, Auto accidents, Motorcycle accidents, Maritime accidents, Workers' Compensation, Product Liability, Real Estate Liability, Construction Defect claims or lawsuits, Landlord/Tenant,
Property, Attorney Fee Deferrals, Funding Agreements, Structured Installment Sales, Environmental Liability and Commercial Dispute settlements.
Structured settlements and structured settlement brokerage, settlement planning, Sudden Money®, financial transitionist, funding agreements and insurance related services provided by 4structures.com LLC.
Financial Advisory Services provided through Groove Financial Advisors , LLC, and its service partners.
Fiduciary services, including the custody and administration of trusts provided via service partners.
Securities and Insurance Products are NOT Insured by the FDIC, nor by any other Federal or State Government Agency, are NOT a Deposit of and are NOT Guaranteed by a Bank or any Bank Affiliate, and securities MAY lose value.
4structures (USPTO Reg. 4640532) , 4structures.com (USPTO Reg. 4640531) , We Know Structured Settlements (USPTO Reg. 3089738),
Because Certain Sells (USPTO Reg. 6237309) and We Know Structured Sales (USPTO Reg. 3490489), are Registered Trademarks of 4structures.com LLC.
John Darer is a Registered Trademark of John Darer (USPTO Reg. 4674907)
John Darer California insurance license 0761076
4structures.com LLC CA license OF19785 d/b/a 4structures Settlement Insurance Agency